Refunds Policy

Fast refund processing within 5-7 business days to your original payment method.

Last updated: January 2026

Refund Policy

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

Refund Eligibility

  • Items returned within 30 days of delivery
  • Items in original, unworn condition with tags attached
  • Defective or damaged items (full refund)
  • Wrong item received (full refund + free return shipping)

Non-Refundable Items

  • Final sale items (marked as non-returnable)
  • Items worn, washed, or altered
  • Items returned after 30 days

Refund Process

  • Refund Method: Original payment method.
  • Processing Time: Refunds will be issued within 5-7 business days after the returned item is received and inspected.
  • Bank Processing: Please allow additional time for your bank to process the refund (varies by bank).

Partial Refunds

In some cases, partial refunds may be granted:

  • Items not in original condition or with missing tags
  • Items returned more than 30 days after delivery (case-by-case)

Contact Us

For refund inquiries, please contact us at support@nextteelab.com. Include your order number for faster assistance.

Questions? We're Here to Help

If you have any questions about this policy or need assistance, our customer support team is ready to help.

Business Hours: Monday - Friday, 9 AM - 6 PM (GMT+7)
Response Time: Within 24 hours